Terms and Conditions

Last Updated: 2 November 2026

Welcome to Brick Borrow Singapore. We are here to make building with LEGO® sets as fun, easy, and accessible as possible. By registering an account, subscribing to a Brick Borrow plan, or using our services, you agree to be bound by the terms and conditions below.

About Us

These Terms apply to the services provided by Brick Borrow Singapore (“Brick Borrow”, “we”, “us” or “our”). You may contact us at hello@brickborrow.sg.

Eligibility and Account Responsibility

You must be at least 18 years old and have legal capacity to enter into a contract to register an account or purchase a subscription. If a borrowed set is used by a child, the account holder remains responsible for supervising its use and for compliance with these Terms.

1. Independent Business & Trademark Disclaimer

Brick Borrow Singapore is an independent commercial subscription service operating in Singapore. Brick Borrow is not legally affiliated with, authorised by, sponsored by, or endorsed by the LEGO® Group of companies. All LEGO® logos and brand names are registered trademarks of the LEGO Group. 100% of our inventory consists of authentic, genuine LEGO® bricks and sets.

2. Subscriptions & Plan Tiers

Plan Tiers: Subscriptions are available in Monthly, 3-Month, and 1-Year terms across three tiers: Mystery Set, The Builder, and The Master.
Duration: Members may keep borrowed set(s) for as long as their subscription remains active.
Fees and Automatic Renewal: The subscription fee, billing frequency and any applicable charges will be displayed at checkout before you confirm your subscription. All prices are stated in Singapore dollars and exclude applicable tax. Unless you cancel in accordance with Clause 15, your subscription will renew automatically at the end of each billing period and the applicable subscription fee will be charged to your selected payment method. The renewal date and renewal price will be shown in your account. If we change the subscription fee, the new fee will apply only from the first renewal occurring after the notice period stated in Clause 30.

3. Mystery Set Subscription Rules

Mystery Set subscriptions (S$24.90/month, or 3-Month/1-Year plans) are 100% blind-box surprises (RRP S$49.90+). Specific set requests are not permitted.
Members receive 1 set at a time per billing cycle. Holding a Mystery Set over multiple months does not entitle members to backdated or stacked surprise tokens.

4. The Builder Plan Rules

The Builder Plan subscribers may borrow one Regular or Hero set at a time, with full access to selection from our regular catalog and Hero tier sets (subject to the Apprenticeship Period).

5. The Master Plan Rules

Master Plan subscribers may borrow two Regular/Hero sets OR one Legend set simultaneously, subject to availability.
Dual sets are shipped together, delivered, and must be returned together in one box. If a member unknowingly returns only 1 set while retaining the other, an additional return delivery charge of S$10 will be levied.

6. 'Hero Sets' & 'Legend Sets' Apprenticeship Policy

Apprenticeship Period: Standard Monthly and 3-Month plan members must complete 3 active subscription months ("Apprenticeship Period") before unlocking high-value 'Hero Sets' (S$150–S$300 RRP or secondary market value and/or 1,000–2,999 pieces) and 'Legend Sets' (over S$300 RRP or secondary market value and/or 3,000+ pieces for Master tier).
Annual Fast-Track: 1-Year Annual Plan members bypass the Apprenticeship Period and receive instant access to Hero and Legend sets from Day 1.
Brick Borrow Singapore reserves sole discretion in categorizing set inventory into Regular, Hero, and Legend tiers.

7. Delivery & Fulfillment

Dispatch Timeline: Orders are packed and dispatched within 1 to 2 business days (Monday to Friday, excluding Singapore Public Holidays and pre-announced scheduled warehouse closures) after set confirmation. While we always aim to meet this timeframe, dispatch and delivery times may vary during busy periods or due to circumstances beyond our control.
Delivery Window: Local courier partners deliver across mainland Singapore and Sentosa Island within 1 to 3 working days from dispatch, though this is not guaranteed by our courier partner.
Restricted Delivery Zones: We do not deliver to high-security or restricted zones, including Jurong Island, Tuas industrial fields, military camps, or Changi Airport cargo complexes.
Tracking: Tracking details will be issued via email once your order is collected by our courier partner.

8. Shipping Charges & 2-Way Logistics

Unlike overseas operations, standard 2-way doorstep delivery (outbound delivery and return collection) is 100% included in all Singapore subscription plan fees with zero hidden shipping fees.
All deliveries and collections operate strictly via doorstep courier service; self-pickup or self-drop-off options are not available.

9. Accurate Delivery Address & Address Liability

Members are responsible for providing complete and accurate delivery address details (including 6-digit Singapore postal codes).
If our courier is unable to complete delivery because the address supplied by the member is materially incomplete or incorrect, the member will be responsible for reasonable redelivery costs. If a set is lost or damaged as a direct result of the incorrect information, liability will be assessed in accordance with Clause 28.
Parcels returned to our hub due to address errors incur a S$10 redelivery fee prior to re-dispatch.

10. Hygiene & Sanitization Standards

Hygiene is a top priority. Returned sets are cleaned and sanitised in accordance with our internal cleaning procedures using products selected for use on toys and similar household items. As rented sets have previously been handled and used, customers with particular allergies, sensitivities or health concerns should contact us before ordering.
If a set arrives damaged, visibly unclean or otherwise in an unexpected condition, please contact hello@brickborrow.sg promptly within 24 hours of receipt and provide photographs so that we can investigate and arrange an appropriate remedy.

11. Care of Borrowed Sets

All borrowed sets remain the exclusive property of Brick Borrow Singapore. Members must care for sets responsibly during the borrowing period.
Sets must be kept away from pet damage, excessive dirt, extreme heat, or liquids.

12. Returns Process & Dismantling Requirements

Dismantling Requirement: Prior to return, sets must be 100% dismantled into individual pieces. Bricks, minifigures, and the Building Instructions Manual must be separated into the provided zip-lock bags. (Meticulous re-sorting into LEGO® original factory numbered bags is not required).
Return Packaging & Booking: Pack zip-lock bags into the original Brick Borrow box, seal securely in the poly mailer with the provided return label, and log into your account portal to book a free doorstep courier collection. Please write the courier’s Tracking Number on the return label to facilitate collection. Printing of the courier's shipping label is not required.
Dismantling Fee: Sets returned partially or fully assembled may incur a dismantling fee, as determined during inspection, with a minimum fee of S$10 and the caps below. The fee will reflect the work reasonably required and will not automatically be charged at the maximum amount:
- Regular set: up to S$30
- Hero set: up to S$60
- Legend set: up to S$200
Missing Piece Fee: Refer to 14. Missing Pieces, Loss & Damage Policy for more detail.
Third-Party Shipping: Returns sent via non-approved shipping methods are at the member's sole cost and risk. Proof of postage must be retained.

13. Order Restrictions ("Picking Too Soon")

Members may have only one active dispatch order per plan subscription at a time. New orders placed while a set is currently on loan will be held until the returned set completes hub inspection and check-in.

14. Missing Pieces, Loss & Damage Policy

Standard Minor Bricks: Missing 1 or 2 standard bricks (under 10g total) are replaced free of charge. Members must report missing parts via www.brickborrow.sg/missingpieceform or email hello@brickborrow.sg.
Major Loss / Structural Parts / Minifigures / Manuals: Loss or damage of pieces over 10g total, rare structural parts, minifigures, or instruction manuals will be charged at direct replacement cost plus a S$10 administration fee. Borrowing privileges will be suspended until settled.

15. Cancelling & Pausing Subscriptions

Cancellation Procedure: You may give notice to cancel your subscription at any time through the cancellation form at www.brickborrow.sg/cancellationform. Your cancellation request is effective when it is submitted, although you must return all borrowed sets before the cancellation can be completed. If your request is submitted before your next billing date and you make the borrowed set available for collection in accordance with our return instructions, you will not be charged for a further billing period merely because of delay by our courier or our inspection process. If you fail to make the set available for collection, or do not comply with reasonable return instructions, your subscription may remain active until the set is returned, and any further applicable fees or charges will be notified to you.
Non-Refundable Active Billing: Once a subscription cycle has commenced and a borrowing token is utilized, subscription fees for that cycle are non-refundable (subject to statutory rights under the Consumer Protection (Fair Trading) Act).
Pause Option: Monthly plan subscribers may pause their plan for up to 3 months without losing accumulated progress toward Hero/Legend Set access. 3-Month and Annual plans run continuously for their full term and cannot be paused.
Unused Memberships: If you have not placed an order, selected a set, received a Mystery Set allocation or otherwise used the subscription, you may request cancellation within 14 days after initial sign-up. We will refund the subscription fee, less any payment processing charge that was clearly disclosed at checkout and is reasonably incurred by us.
Unreturned Sets on Cancellation: Charges for unreturned sets will be assessed in accordance with Clause 28.

16. 3-Month Quarterly Plan Renewals & Refunds

3-Month Quarterly plans automatically renew every 3 months from the start date.
If a 3-month plan renews while a set is on loan and the member wishes to cancel, the set must be returned and cancellation requested within 14 days of renewal for a pro-rata refund calculated at the standard monthly subscription rate. Returns after 14 days are non-refundable.

17. Annual Plan Renewals & Pro-Rata Refunds

Annual plans automatically renew 365 days from the start date.
If an annual plan renews while a set is on loan and the member wishes to cancel, the set must be returned and cancellation requested within 30 days of renewal for a pro-rata refund calculated at the standard monthly subscription rate. Returns after 30 days are non-refundable.

18. Plan Upgrades

Members may upgrade subscription tiers anytime via the account portal or by contacting hello@brickborrow.sg.

19. Immediate Order Fulfillment & Amendments

Orders begin processing immediately after submission and ordinarily cannot be amended or cancelled once processing has begun. However, if a set is not supplied, is materially different from the set ordered or is defective, please contact us at hello@brickborrow.sg promptly so that we can investigate and arrange an appropriate replacement or refund.

20. Outstanding Balances & Account Status

Overdue balances must be settled in full before creating or accessing any other Brick Borrow account. Brick Borrow Singapore reserves the right to suspend or terminate linked accounts.

21. Late Returns & Overdue Items

Members are expected to schedule return collections promptly upon concluding their build or when requesting a replacement set. Outstanding unreturned sets past active subscription billing dates may impede new order fulfillment.

22. Incorrect Set Delivered

If an incorrect set is received, notify hello@brickborrow.sg with photos. Members may choose to build the delivered set or return it immediately for correct order processing.

23. Gift Cards (eGift & Physical)

Brick Borrow Gift Cards are redeemable exclusively for Brick Borrow Singapore subscription plans.
Valid for redemption within 12 months from purchase date; validity cannot be extended. Gift cards are non-refundable.
Credit card details are required upon redemption to support recurring subscription rental terms.

24. Product Safety, Age Guidelines & Liability Limits

Age Guidance: Manufacturer age recommendations and safety instructions must be followed. LEGO® sets contain small parts and may present a choking hazard to young children. An adult account holder must determine whether a set is suitable for the intended user and provide appropriate supervision.
Liability: In these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability or remedy arising under applicable consumer protection law. Subject to the preceding sentence, we are not liable for loss or damage resulting from use contrary to manufacturer instructions or age guidance, inadequate adult supervision, alteration, misuse or improper storage, or an event outside our reasonable control, except to the extent caused by our negligence or breach of these Terms. We are not liable for indirect or consequential loss that was not reasonably foreseeable when the contract was entered into.

25. Purchased Accessories

Accessories purchased from Brick Borrow Singapore are final sale, without prejudice to statutory rights under the CPFTA for defective items.

26. Accidental Returns

Brick Borrow Singapore will make reasonable efforts to search for personal items accidentally returned in set boxes but cannot guarantee recovery. Return shipping fees for recovered personal items are borne by the customer.

27. Social Media & Content Feature

If you tag or mention Brick Borrow in publicly available social-media content, you grant us a non-exclusive, royalty-free licence to repost and feature that content on our social-media channels and website in connection with Brick Borrow. We will not use your content in paid advertising or other promotional materials outside our social-media channels and website without your permission. You should not tag us in, or otherwise submit, content featuring another person, including a child, unless you have obtained all necessary permissions for our use of that content in accordance with this clause. You may request that we cease future use by contacting hello@brickborrow.sg, although this will not affect content already published before we receive your request.

28. Lost or Misplaced Sets

If a set is lost, stolen, destroyed, not returned when required, or damaged beyond reasonable repair while it is in your possession or control, you must pay us the applicable replacement charge. The replacement charge will be the higher of: (a) the set’s recommended retail price; and (b) our reasonable cost of obtaining a replacement set of the same or a substantially equivalent model and condition. For a retired, discontinued, rare or otherwise unavailable set, the replacement charge may instead be based on a reasonably verifiable prevailing market price for a set of comparable condition. You must also reimburse us for reasonable delivery, collection, inspection, valuation and administrative costs incurred as a result. We may charge the applicable amount to your payment method on file after notifying you of the basis and amount of the charge. You must notify us within 7 days if you believe the charge is incorrect and provide any supporting information reasonably requested by us. We may suspend your account and borrowing privileges until all outstanding amounts are paid. If the set is subsequently returned in acceptable condition, we may refund the replacement charge, less any loss in value and our reasonable additional costs, provided that no refund will be required if we have already acquired a replacement or otherwise reasonably relied on the set being lost or unreturned. We will not charge both the full replacement charge for a set and separate replacement charges for components of the same set.

29. Personal Data Protection Act (PDPA) Compliance

We collect, use, disclose and otherwise process personal data in accordance with the Personal Data Protection Act 2012 and our Privacy Policy, available at our website. We may collect personal data that you provide to us or that is generated through your use of our website and services, including your name, contact details, delivery address, account and subscription information, order and rental history, payment-related information, communications with us, and technical or usage information relating to our website.
We may collect, use and disclose personal data for purposes reasonably connected with providing and administering our services, including to create and manage accounts; process subscriptions, orders, payments, deliveries, collections, returns, refunds and charges; verify transactions and prevent or investigate fraud, misuse, loss or damage; communicate with you and respond to enquiries or complaints; operate, secure, maintain and improve our website, services and business; conduct internal administration, analytics and record-keeping; comply with legal and regulatory requirements; and enforce these Terms. We may disclose personal data for those purposes to our employees, related corporations, payment processors, banks, couriers, logistics and technology service providers, professional advisers, insurers, enforcement authorities and other persons where required or permitted by law. Some recipients may be located outside Singapore. Where personal data is transferred outside Singapore, we will take steps required by applicable law to ensure that it receives a standard of protection comparable to that under the Personal Data Protection Act 2012. We will make reasonable security arrangements to protect personal data and retain it only for as long as reasonably necessary for the relevant business or legal purposes. You may withdraw consent, or request access to or correction of your personal data, by contacting our Data Protection Officer via hello@brickborrow.sg [Attention: Data Protection Officer]. Withdrawal of consent may affect our ability to provide services to you. Where we send marketing communications, we will do so in accordance with applicable law, and you may unsubscribe using the method stated in the communication or contact us at the address above.

30. Price Adjustments & Terms Modification

We will give you at least 30 days’ advance notice by email or through your account of any material change that adversely affects your subscription, including any increase in the subscription fee. A material change will apply from your next renewal and will not retrospectively alter rights or obligations relating to a billing period for which you have already paid.
We may amend these Terms from time to time. Changes that do not materially disadvantage you may take effect when the updated Terms are published on our website. If you do not agree to a material change, you may cancel your subscription before the change takes effect, subject to the return of borrowed sets.

31. Force Majeure

Brick Borrow Singapore shall not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under these Terms caused by events outside its reasonable control ("Force Majeure Event").
A Force Majeure Event includes, without limitation, acts of God, strikes, lock-outs, industrial disputes, civil commotion, riot, invasion, terrorist attack, war, fire, explosion, storm, flood, earthquake, epidemic, pandemic, public health emergencies, government regulations, or breakdown of public or private telecommunications networks or courier services.

32. Governing Law & Dispute Resolution

Governing Law: These Terms & Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Republic of Singapore.
Jurisdiction: The courts of Singapore shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the use of Brick Borrow Singapore services.